Officer Spare & Warranty
Ecozen
Pune, Maharashtra, India
Posted on Saturday, August 3, 2024
Job Summary:
The Officer - Spare Parts & Warranty is responsible for supporting the management of spare parts inventory and warranty processes. This role involves coordinating with suppliers, maintaining accurate records, and ensuring the timely resolution of warranty claims to enhance customer satisfaction and operational efficiency.
Key Responsibilities:
Spare Parts Management:
- Manage spares inventory and ensure timely availability of parts at respective ASC (Authorized Service Centers) and warehouses.
- Assist in managing the inventory of spare parts to ensure availability and minimize downtime.
- Coordinate with suppliers and vendors for the procurement of spare parts.
- Maintain accurate records of spare parts inventory, including stock levels, usage, and replenishment.
Warranty Management:
- Process warranty claims and coordinate with suppliers.
- Support the processing of warranty claims and ensure timely resolution.
- Maintain detailed records of warranty claims, including documentation and communication with customers.
- Timely inspection of failed parts and preparation of Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA) reports.
- Assist in analyzing warranty data to identify trends and areas for improvement.
Documentation and Reporting:
- Create and update documentation related to spare parts and warranty processes.
- Prepare regular reports on spare parts inventory and warranty claim status.
- Provide data and insights to the Head - Spare Parts & Warranty for decision-making.
Customer Support:
- Respond to customer inquiries regarding spare parts and warranty issues.
- Coordinate with the service team to ensure timely delivery of spare parts and resolution of warranty claims.
- Provide support to service engineers regarding spares and warranty issues.
- Maintain a high level of customer satisfaction by addressing concerns promptly and effectively.
Process Improvement:
- Assist in developing and implementing standard operating procedures (SOPs) for spare parts and warranty management.
- Support the Head in developing spares and warranty strategies.
- Identify opportunities for process improvements and support their implementation.
Collaboration:
- Work closely with the service, sales, and R&D teams to ensure seamless operations.
- Collaborate with external service providers and partners as needed to support warranty and spare parts processes.
Qualifications:
- Bachelor's degree in Engineering, Supply Chain Management, Business Administration, or a related field.
- Minimum of 3 years of experience in spares and warranty management, preferably within the solar or renewable energy industry.
- Strong organizational and record-keeping skills.
- Excellent communication and coordination abilities.
- Proficiency in inventory management software ( SAP ) and tools.
- Ability to analyze data and generate reports.
- Experience in solar products and the motor pump industry is an advantage.
