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Who Are We (https://www.niqorobotics.com//) Niqo Robotics is a Bangalore based Agri-tech company centered at AI, Computer Vision and Robotics, revolutionizing the way farming is undertaken in India and the world. Our mission is simple – Building accessible and reliable robots for sustainable farming.

Experience - 3-5 Years Responsibilities:

• Incident Management:
  Detecting, diagnosing, and resolving issues quickly to minimize user impact.

• Issue Analysis
  

• Perform first-level troubleshooting of user-reported issues by analyzing system functionality and reviewing historical data to identify root causes and determine resolution or escalation paths.
  

• Proactive Monitoring:
  Implementing and maintaining monitoring solutions to identify potential problems before they escalate.

• Performance Optimization:
  Analyzing system performance, identifying bottlenecks, and implementing improvements.

• Automation:
  Automating repetitive tasks and processes to improve efficiency and reduce manual errors.

• Post-Incident Reviews:
  Conducting thorough reviews of incidents to learn from mistakes and prevent future occurrences.

• Collaboration:
  Working closely with development, operations, and other teams to ensure system reliability.

• Documentation:
  Creating and maintaining clear and concise documentation for systems and processes.

Requirements

Skills and Qualifications:

• Deep knowledge in handling Ticketing, CRM & Post Sales Support suites like Zoho/Salesforce/HubSpot or other equivalent suites
  

• Demonstrated ability in deeply understanding system functionality, troubleshooting issues based on your understanding, and thinking from the user's shoes.
  

• Standard proficiency in one or more programming languages, such as Python, Java, C++.
  

• Experience in using and managing cloud telephony services such as ZoomPhone
  

• Familiarity with monitoring tools and techniques.
  

• Excellent problem-solving and troubleshooting skills.
  

• Strong communication and collaboration skills.
  

• Experience in ERP, Inventory Management and Hardware
  

• Standard knowledge of MS Excel/Google Sheets
  

Work Location – HQ, Indiranagar, Bangalore (Hybrid Work)

Experience - 3-5 yrs

Working hours - US business hours, 6 days a week (6pm to 3am IST)