About Us

AGRIM is a fast-growing agri-tech startup building an on-demand B2B Agri-inputs marketplace. Agri-inputs is a $50bn industry spread across Seeds, Agro Chemicals, Fertilizers, Agro-Tools and Animal Feed. AGRIM has scaled up rapidly across India, with 10% of the overall customer universe already onboarded on the platform.

Having closed our Series A round of funding (to be announced publicly in the coming weeks) with Tier-1 investors, we are very well capitalized. Our Founders are IIT/ IIM graduates and ex-entrepreneurs (with successful exits) and we have also built one of the best start-up teams, with senior executives from Tier-1 education institutes, e-commerce companies such as Amazon, Hopscotch, Policy Bazaar, etc. and experienced industry professionals from the agriculture sector.

• B2B e-commerce marketplace for Agri-Inputs (Total Market potential of $50 billion)
• Founded by Ex-entrepreneurs IIT & IIM Alumni: Mukul Garg and Avi Jain
• Backed by 4 Tier-1 Investors
• Growing 5X Month on Month
• Onboarded 1000+ Manufacturers | 1,00,000+ Retailers | Active across India
• 300+ Full time employees
  
  

KEY ROLE AREAS

• Lead overall customer experience and support team focused on customer escalation resolution and experience improvement.
• Responsible for driving key Customer Support KPIs like NPS, Ticket Resolution TAT, %Issues w.r.t Total Orders etc.
• Track and Monitor customer support tickets ensuring quality resolution as per committed SLA.
• Analyze customer queries to identify trends and implement proactive solutions to nullify key customer pain points.
• Implement improvements to enhance efficiency, focusing on automation wherever possible.
• Own multiple customer facing operational processes to ensure timely closures on the same.
• Generate reports on key support metrics, utilizing data insights to make informed decisions.
• Identify key data metrics to drive operational efficiency and closely work with data team for dashboarding.
• Identify product initiatives, write down business requirement documents and coordinate with product team for product GTM.
  
  

Requirements

• B.Tech/B.E or MBA from Tier-1 & 2 education institutions of India
• Energetic and Hungry individual who is willing to learn and grow with our startup
• Ability to think and react in a high-energy, fast-paced environment
• A willingness to roll up sleeves to get things done
• Data and Process driven acumen
• Ability to operate simultaneously and effectively in both tactical and strategic modes
  
  

NOTE : This role is completely work from office & 6-days (Mon-Sat) in Sec-66, Gurugram, Haryana.