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Assistant Manager- Technical Support

Ecozen

Ecozen

IT, Customer Service
Pune, Maharashtra, India
Posted on Tuesday, August 22, 2023

Ecozen is a technology company, and through our solutions, we are building a smart and sustainable future. We believe technology and innovations have the power to bring change and we look to harness this power to build solutions that deliver impact to our customers, our people and our planet.

Our products have revolutionized the irrigation and cold chain industries, with path-breaking innovations in predictive analytics, motor controls, energy storage, AI & IoT modules and food tech. Our technological innovations are now set to disrupt the EV, financial services and asset management industries as well.

We bring these innovations to market fast. How are we so fast? We actively collaborate and trust each other. We listen to our customers and learn fast and unlearn even faster. We predict (create) the future. And most importantly we empower our people with the ability to decide.

Responsibilities:

  • Take ownership of issues on data integration reported by customers and see problems through to resolution.
  • Research, troubleshoot, and identify solutions to resolve customer issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.

Requirements:

  • Excellent communication skills
  • A strong understanding of and experience with the following technologies: Linux, NGINX, MySQL, CURL, MongoDB etc
  • Understanding of tools related to database management and other tools such as Postman, Microsoft Excel
  • Capable of thriving in a fast-paced and occasionally stressful environment interacting with multiple clients simultaneously while maintaining a professional and friendly tone.