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Sr. Service Manager

Ecozen

Ecozen

Pune, Maharashtra, India
Posted on Tuesday, August 22, 2023

Ecozen is a technology company, and through our solutions, we are building a smart and sustainable future. We believe technology and innovations have the power to bring change and we look to harness this power to build solutions that deliver impact to our customers, our people and our planet.

Our products have revolutionized the irrigation and cold chain industries, with path-breaking innovations in predictive analytics, motor controls, energy storage, AI & IoT modules and food tech. Our technological innovations are now set to disrupt the EV, financial services and asset management industries as well.

We bring these innovations to market fast. How are we so fast? We actively collaborate and trust each other. We listen to our customers and learn fast and unlearn even faster. We predict (create) the future. And most importantly we empower our people with the ability to decide.

Job Description - Sr. Service Manager

Sr. Service Manager will be responsible for overseeing the maintenance, repair, and AMC of solar pumping systems for our clients. This includes managing a team of Service Managers, Technicians, and Engineers scheduling and overseeing service calls, and ensuring all service work is completed in a timely and efficient manner. The successful candidate must possess a strong background in the solar industry, experience in running SAP, and a proven track record in managing teams and meeting key performance indicators (KPIs).

Key Responsibilities:

  • Lead and supervise a team of Service Managers operating in various states, providing guidance, mentorship, and support to ensure high-quality service delivery.
  • Develop and implement strategies, processes, and standard operating procedures to optimize service operations and drive efficiency across the team.
  • Monitor and evaluate team performance, providing regular feedback, coaching, and performance reviews to enhance individual and team productivity.
  • Collaborate with cross-functional teams, including sales and operations, to align service objectives with overall business goals and strategies.
  • Establish and maintain strong relationships with clients, acting as a primary point of contact for escalations, addressing concerns promptly, and ensuring customer satisfaction.
  • Establish and monitor key performance indicators (KPIs) for the service team, ensuring they are aligned with organisational goals and objectives.
  • Conduct regular team meetings to communicate updates, address challenges, and promote a positive work environment.
  • Develop and maintain relationships with key vendors
  • Prepare and present monthly management information system (MIS) reports, highlighting key performance metrics, trends, and areas for improvement.
  • Ensure compliance with safety standards, regulatory requirements, and company policies throughout all service operations.

Qualifications:

  • Bachelor's degree in a relevant field (e.g., Engineering, Renewable Energy, Business Administration) or 5-10 years’ work experience in similar role .
  • Candidate from Solar EPC company should have handled operations & maintenance of solar PV plants (handled team size of 10-20 engineers)
  • Strong technical knowledge of solar pumping systems and related technologies
  • Proficient in Microsoft Office Suite, particularly Excel and PowerPoint knowledge of SAP will be an advantage
  • Flexibility to travel occasionally to different states for team coordination and client engagements.
  • Detail-oriented mindset with a focus on accuracy and quality in reporting and data management.
  • Ability to work well under pressure

If you are a highly motivated and experienced professional seeking a senior position in the solar industry, we invite you to apply for the role of Senior Service Manager. Join our dynamic team and play a crucial role in driving our service excellence, customer satisfaction, and business growth.