Service Manager
Ecozen
Pune, Maharashtra, India
Posted on Jul 18, 2024
Service Manager will hold a critical role in our organization, taking responsibility for the comprehensive oversight of maintenance, repair, and installation processes for solar pumping systems provided to our valued clients. This multifaceted role encompasses the management of a skilled team of service technicians, efficient scheduling and supervision of service calls, and a steadfast commitment to ensuring that all service work is completed in a timely and efficient manner.
Key Responsibilities:
- Technical Leadership: Provide technical guidance to the service team, continuously enhancing their knowledge of solar pumping systems and related technologies.
- Team Management: Lead and supervise a team of service technicians, setting daily travel plans and ensuring their optimal performance.
- Service Excellence: Schedule and oversee service calls, ensuring all service work meets the highest standards and striving for maximum customer satisfaction.
- Government Liaison: Collaborate with officials of the State Nodal Agency to understand and address their concerns, contributing to the advancement of renewable energy policies.
- Record Keeping: Maintain accurate records of service work, including parts and labor costs, while also overseeing warehouse stock within your territory and managing records in SAP.
- Client Engagement: Proactively communicate with clients and management to ensure service needs are met and promptly address any issues or concerns, fostering long-term relationships.
- Continuous Improvement: Identify and report common customer complaints to top management, enabling proactive problem-solving and process enhancement.
- Safety Compliance: Ensure that all safety procedures are rigorously followed by service technicians, prioritising a secure working environment.
- Vendor Relationships: Develop and maintain relationships with key vendors to ensure efficient procurement and support.
- Training Initiatives: Provide customer training for the product, empowering clients to utilise the systems effectively.
- Contractor Network: Establish and manage a network of service contractors for solar pumps, contributing to service network expansion.
Qualifications:
- Extensive Expertise: A background in renewable energy with substantial experience in operations, service network expansion, and customer satisfaction.
- Educational Qualifications: Bachelor's degree in a related field (Engineering, Renewable Energy, etc.).
- Technical Proficiency: Strong knowledge of solar pumping systems and related technologies.
- Communication Skills: Exceptional communication and interpersonal skills.
- SAP Proficiency: Proficiency in SAP or other inventory management software.
- Problem-Solving Skills: Strong problem-solving abilities and a dedicated commitment to customer satisfaction.
- Adaptability: Ability to work effectively in a dynamic and fast-paced environment.
- Organizational Skills: Strong organizational and multitasking abilities.
