Building Sales Team

• Building a team of sales executives to handle leads in regional language - Punjabi / Kannada.
• Create JD / Interview / On-board executives.
• Creating SOP for handling leads.
• Build scripts and FAQs.
• Continuous training in handling customer queries.
• Building and tuning key metrics to improve call handling and conversion rates.

Building sales pipeline - Building revenue

• Build awareness about Ecozen brand through various activities.
• Number of site visits per week.
• Build distribution network through Dealers / channel partners.
• No of Dealers onboarded per month.
• Co ordinate with CC team to validate qualified leads.
• No of advances collected per week.
• Close sales and handle paperwork.
• Number of booklets closed per week.

Building Ecozen brand

• Identifying ways and means to improve credibility in selected market.
• Continuous improvement in performance indicators.
• Identify and operationalize right attire, body language and work ethics.
• Feedback from leads, dealers and channel partners.

Continous customer feedback to generate revenue multiplication.

• Collect customer feedback and pass on the feedback to respective teams.
• Upward tick in NPS towards a target of 80%
• Work with various teams to help resolve customer escalations within a specified time limit.
• NPS