Team Leader/Supervisor

Manam Chocolate
Manam Chocolate

People & HR, Operations

Delhi, India

INR 20k+ / month

Posted on Jul 17, 2026

Team Leader/Supervisor

Permanent, Full-time

Job details

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Weekend availability
 

Benefits

Pulled from the full job description

  • Food provided
  • Health insurance
  • Provident Fund
  • Flexible schedule
 

Full job description

Key Responsibilities:

  • Lead and supervise daily café and floor operations.
  • Ensure exceptional customer service and guest satisfaction.
  • Manage and motivate team members, including Baristas, CSAs, Stewards and Captains.
  • Monitor staff attendance, grooming and performance.
  • Handle customer concerns and resolve issues professionally.
  • Coordinate with kitchen and service teams to ensure smooth operations.
  • Maintain hygiene, quality, and service standards as per company guidelines.
  • Assist in inventory control, stock management and daily reporting.
  • Support training and development of team members.

Requirements:

  • 1–6 years of experience in hospitality, café, restaurant, QSR, or retail operations.
  • Previous experience in a supervisory or team-leading role preferred.
  • Strong leadership, communication, and problem-solving skills.
  • Ability to manage a team in a fast-paced environment.
  • Flexible to work in shifts, weekends and holidays.

Pay: From ₹20,000.00 per month

Benefits:

  • Flexible schedule
  • Food provided
  • Health insurance
  • Provident Fund

Work Location: In person