Benefits

Pulled from the full job description

Full job description

We are looking for a passionate and experienced Captain to lead front-of-house service operations at our café. The ideal candidate will have a strong background in hospitality, with a proven ability to manage service teams, engage with customers, and deliver premium dining experiences even at high walk in time.

Key Responsibilities:

v Supervise daily service operations on the floor to ensure smooth, efficient, and high-quality customer service.

v Greet guests warmly, present menus, and assist them in selecting food and beverages while upholding brand tone and service standards.

v Train and guide service associates, stewards, and support staff to ensure excellent performance and adherence to SOPs.

v Ensure table setups, cleanliness, and place are always maintained to the highest standard.

v Coordinate between kitchen and service teams to ensure timely food delivery and address any service delays or guest concerns.

v Handle guest complaints or special requests promptly and professionally, ensuring guest satisfaction.

v Maintain proper inventory of service equipment, menus, linens, and other service-related materials.

v Support the Reporting Manager in staff briefing, feedback sessions, and on-the-job training.

v Ensure all F&B service staff are well-groomed, punctual, and aligned with Manam’s brand ethos.

v Monitor billing processes and ensure accurate POS entries.

v Ensure compliance with hygiene, food safety, and operational standards (FSSAI norms, internal audits, etc.).

Education/ Qualification:

v Degree or Diploma in Hotel Management / Hospitality Management from a recognized institute.

Experience:

v 4 to 7 years of experience in F&B service, with at least 1–2 years in a supervisory or captain-level role in premium hotels, restaurants or cafés.

Skills:

v Excellent communication and guest interaction skills.

v Strong leadership and team management abilities.

v Knowledge of F&B products, menu pairing, and service etiquette.

v Proficient in POS systems and basic billing processes.

v High attention to detail and commitment to service excellence.

v Ability to work under pressure and handle service peaks calmly.

Perks & Benefits:

v Competitive salary + Service charges.

v Employee discounts on Manam products.

v Meals of 2 meal periods.

v Uniform

v Growth opportunities in India’s emerging premium chocolate industry

Pay: From ₹25,000.00 per month

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person