Customer Success Associate
Sales & Business Development, Customer Service
Bengaluru, Karnataka, India
Role: Customer Success Associate – India
Employment Type: Full-time
Location: India (Bengaluru office)
Educational Qualifications: Bachelor's degree in Engineering, Computer Science, Geospatial Sciences, Business, or a related field.
Work Experience: 2–4 years of experience in Customer Success, Account Management, or SaaS.
Role Description
Pixxel is seeking a Customer Success Associate to support customers across Aurora and Pixxel's Earth Observation products. This role serves as the primary point of contact for onboarding, delivery, adoption, support, and renewals.
The ideal candidate combines strong customer management skills with the ability to understand and communicate technical concepts related to satellite imagery, APIs, analytics, and geospatial workflows. The CSA will work closely with Sales, Solutions Engineering, Product, Analytics, and Support teams to ensure customer success and product value realization.
Responsibilities & Duties
Customer Success
Manage onboarding, training, adoption, and customer engagement.
Build strong customer relationships and drive satisfaction.
Monitor account health and identify risks and opportunities.
Conduct regular customer reviews and enablement sessions.
Delivery & Operations
Own customer delivery timelines and coordination.
Act as the customer-facing lead during delivery and implementation.
Coordinate with internal teams to ensure successful outcomes.
Track requests, deliveries, and action items.
Manage escalations and delivery risks proactively.
Support & Product Expertise
Serve as the primary contact for customer questions and issues.
Coordinate with Product, Engineering, and Support teams to resolve issues.
Develop expertise in Aurora, imagery products, APIs, and workflows.
Support customers across email, chat, phone, and virtual meetings.
Cross-Functional Collaboration
Gather customer feedback and share insights with Product teams.
Support renewals and expansion opportunities alongside Sales.
Contribute to documentation, onboarding assets, and best practices.
Maintain customer records and success metrics.
Desired Skills
Experience in Customer Success, Account Management, or SaaS.
Strong communication and stakeholder management skills.
Excellent problem-solving and organizational abilities.
Familiarity with CRM, support, or customer success tools.
Knowledge of GIS, satellite imagery, remote sensing, or APIs is a plus.
Candidate Acumen
Customer-first mindset with strong ownership.
Comfortable in a fast-paced startup environment.
Strong attention to detail and ability to manage multiple priorities.
Collaborative, proactive, and outcome-driven.
Willingness to travel occasionally for customer engagements.
About Pixxel
Pixxelis a space data company and spacecraft manufacturer redefining Earth observation with hyperspectral imaging. The company’s first three commercial hyperspectral satellites—Fireflies—deliver imagery at 5-meter resolution and 135+ spectral bands, providing 50x richer detail than traditional Earth observation systems and unlocking insights across agriculture, climate, energy, environment, and more.
Once fully deployed, Pixxel’s constellation of 18-24 satellites will capture imagery across up to 250 bands in VNIR and SWIR ranges, with a 40 km swath and daily global revisit capability. Pixxel’s most unique strength is its full-stack approach, integrating every layer of the value chain from satellite hardware and manufacturing to AI-powered analytics.
Pixxel’s satellite constellation is complemented by Aurora, its in-house Earth Observation Studio that simplifies satellite imagery analysis and democratises remote sensing for all. Designed to make hyperspectral data more accessible, Aurora by Pixxel combines high-frequency imagery with AI-powered tools to generate actionable insights, even for users without technical backgrounds. The third pillar of Pixxel’s ecosystem is its in-house satellite manufacturing capability. Beyond building its own spacecraft, Pixxel also provides satellite systems and subsystems to other organisations. This dual capacity sets it apart in a sector where most companies focus on either payload design or data operations, but not both.
Pixxel’s team is young but deeply mission-aligned, with a culture rooted in curiosity, speed, and long-term thinking. As the company grows its constellation and expands Aurora, the focus remains on making space-based insights practical, scalable, and genuinely helpful so that the health of the planet becomes measurable and action becomes possible.
Pixxel was the only Indian startup selected for the Techstars Starburst Space Accelerator in Los Angeles and has been recognised in TIME’s Best Inventions of 2023, Fast Company’s Most Innovative Companies, and Via Satellite’s Top Innovators list.
For more information, see our Careers page or follow Pixxel on LinkedInandX/Twitter.
