CX Manager
Sid's Farm
Madappur, Tamil Nadu4, India
Posted on Jun 3, 2026
Company Overview:
At Sid’s Farm, we are a dedicated Dairy brand committed to delivering 100% pure dairy products of the highest quality. Every drop of milk and product we offer embodies our promise of purity, quality, and safety. Founded in 2013 and named after our founder’s son, Sid, our company reflects a father’s commitment to providing the best for families and future generations. What began as a service to a few families has grown into a proud community, now serving over 25,000 families.
Our employees are our greatest Cheerleaders and Assets, and we are committed to fostering a culture of Growth and Development. We provide ample opportunities for professional advancement, ongoing training, and mentorship to help our team members reach their full potential. At Sid’s Farm, we are passionate about ensuring that every product we create meets the highest standards for you and your loved ones. We also create a workplace where our employees can thrive and contribute meaningfully.
We are growing like never before, expanding our horizons in Hyderabad, Bangalore, Pune, Vijayawada, and a few more locations soon. We are a solid family of 500+ employees, looking forward to more Culture Champions to enable every individual’s growth story. Job Description:
Job Summary:
Role: Customer Experience Manager
Experience: 4 to 5 Years
Location: Hyderabad (On-Site)
Responsibilities:
- Build teams that are obsessed with providing excellent customer experience.
- Drive the strategy, planning, and execution of the organization's overall customer experience goals
- Develop capable teams that are well-versed in product knowledge to answer any customer query
- Develop and execute initiatives to improve the customer experience and build brand loyalty.
- Cascade customer feedback a various levels of granularity to respective teams - Sales, Distribution, Payments, Production, and Procurement.
- Establish KPIs to track team performance and motivate them to continuously set new boundaries
- Innovate and drive initiatives in own area or in other areas of the company to increase new customer lead generation and to convert those leads to full-time subscribers
- Develop a best-in-class new customer onboarding team that creates a WOW effect for the new customers without being overbearing or obnoxious.
- Lead, train, and coach the new customer onboarding team
- Perform in-depth data analysis to understand patterns in customer behavior and market trends.
- Prepare short-term, long-term product sales forecasts and special reports & analysis.
Requirements:
· 4-8 years of experience in a customer experience role
· Obsession over customer experience
· Experience: 3-5 years of app-based FMCG sales experience (Preferably in the dairy/agri-tech industry)
· Excellent verbal and written communication skills
· Proven ability to hustle and manage multiple work streams effectively
Benefits:
- Competitive salary and performance-based incentives.
- Opportunity to be a key player in the growth of a high-impact D2C brand.
- Collaborative and dynamic work environment focused on innovation and community engagement.
- Health and wellness benefits.
Why Sid’s Farm?
Working at a Farm is fun, but you have to see it for yourself. Here we go with all the reasons to help you choose Sid’s Farm as your preferred workplace.
1. Innovative Culture - With a commitment to quality and innovation, you’ll be part of a forward-thinking team that values fresh ideas and approaches with a new vision to act upon. If you’re passionate about high-quality dairy products and ideas, working at Sid's Farm allows you to be part of a team that shares that commitment and creativity.
2. Sustainability Focus: Sid's Farm prioritizes sustainable practices, allowing employees to contribute to environmentally friendly initiatives and feel good about their impact. Visit our Farm to gain a deeper understanding of what we do.
3. Growth Opportunities - As a growing company, there are ample chances for career advancement and professional development, allowing you to evolve alongside the business as you would be handling every aspect of the business. Working in a growing D2C Brand just elevates your learning curve by leaps and bounds.
4. Community Engagement - Sid's Farm actively engages with local communities, providing employees with opportunities to participate in outreach programs and make a difference.
5. Strong Values - The company emphasizes transparency, integrity, and customer satisfaction, fostering a positive and ethical work environment.
6. Doing what you Love - Here you will always end up doing what you love and in a more liberal way. Ideas and actions have no boundaries here as long as you have figured it all out.
How to Apply?
This is a high-impact leadership role offering the opportunity to shape the brand’s future, influence strategic decisions, and drive long-term business success in a rapidly expanding D2C dairy category. If you're passionate about consumer brands and ready to take a market-leading dairy startup to the next level, we’d love to hear from you!
